Tales Equine Saddlery-  Tales Equine Saddlery-Horse Rugs, Riding Boots, Riding Clothes

We understand that when you Shop Online, things can go wrong. You might need a different size, or the colour may not be as expected - you may even have just changed your mind.

 

If you Return your item(s) to us within 14 Days of receipt, in unsoiled, undamaged and unused condition, with original packaging we will happily Refund or Exchange them for you.

 

Please send all Returns to: Returns Dept, Tales Equine, Dobford Farm, Shellow Lane, Congleton, Cheshire CW12 2NU.  It is essential that you include a covering note with your parcel, telling us: Your Original Order Number You Name and Contact Phone Number whether you would like a Refund or an Exchange (and what you might require in exchange) We strongly advise customers to obtain proof of postage or 'signed for' service from their Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation.

 

Exchanges are subject to stock availability. Please call us on (01260) 222880 or check our website for up to date stock. For Exchanges, please forward a cheque payable to "Tales Equine" to cover the new Outbound postage. If you prefer, we can contact you by phone to take payment for this by a debit or credit card. The cost will usually be the rate of the Original Postage Cost (items originally sent postage free excepted). Please E-Mail karen@talesequine.co.uk if you have any queries regarding exchange postage costs.

 

If you think you have received an incorrect or a faulty item, please contact us by E-Mailing karen@talesequine.co.uk. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the faulty prior to dispatching any replacements or issuing any refund. We may be able to provide a Freepost label so that there is no cost of this return. However as this is not always the case, please contact us prior to making any Return. We regret that we are unable to issue any replacements or refunds until we have verified the fault.

 

Where incorrect items or faulty items are verified, Tales Equine will usually provide a FREEPOST label via e-mail to cover the costs of the return postage (via Royal Mail). We will also cover outbound postage costs of any replacement goods required.

 

In order to minimise potential fraud, all refunds will be made via the original payment method